efax is the current market leader in the online fax industry. While both companies offer e-mail fax services, FAXtopia is considered a discount provider because the services are basic: outbound and inbound faxing direct to your e-mail, 30 day reporting and a simple billing system with a flat rate of $9.95 per month. We do have HIPAA fax and TIFF fax available at no additional costs.
Support is another issue. e-fax has some of it's support calls going to call centers in India. All support calls for FAXtopia are done from the main office in Florida. Generally, not much support is required once a fax is set up. The most common support issue we see is updating a credit card. While that can be done online we also handle that over the phone.
Most of the complaints we hear about efax are that the billing is inconsistent. If someone sends you a large fax you will pay up to ten cents per page. There is no way to limit these unexpected charges.
Another issue is trying to transfer your fax number to a lower cost provider. If you are unhappy with e-fax and want to switch to a different online fax company they will not allow you to transfer your number away from them. We transfer a lot of fax numbers over to FAXtopia and efax is the only company we deal with that won't allow customers to port away their fax number.
Security is an interesting issue. Some fax providers allow for various levels of online storage. FAXtopia does not have any storage. Once a successful fax is sent we delete it. The two main benefits are that confidential information is not sitting on a server somewhere and also the cost of the service is be lower.
In general, FAXtopia offers a basic, reliable service that provides the features most companies actually need and use.