Internet Fax


Trouble Shooting Guide for e-mail Faxes

efax problem

Fax Not Arriving
- Test the fax number by manually dialing and checking for a fax tone
- Not ringing or no answer indicates a vendor issue

Fax Failing
- File may be too large, should be less that 25 pages or 7MB
- VoIP line may need 'Error Correction' setting enabled

Missing Pages
- Sending machine is usually the problem; dirty rollers

Busy Signal
- You should never get a busy signal, usually a line issue

FAXtopia offers reliable, low cost service for just $9.95

Running on the Amazon cloud, FAXtopia is very reliable web fax service. if your provider is having problems consider transferring your number to us. Receive up to 1,000 pages per month. HIPAA and TIFF (scannable) fax service at no additional cost.

e-fax troubleshooting

Here's some additional trouble shooting guides;

Testing the Fax Number

Dial the number from your phone to confirm it's working. You should hear a fax tone within one ring. If you hear the tone service is working. There should never be a busy signal. A busy signal or endless ringing would mean that there is a problem with the provider.

Faxes Not Arriving

Send yourself a fax through the FAXtopia portal. You will get an e-mail response showing if the fax was successful, or an error message outlining the issue. Larger faxes, or high resolution images, can slow the process.

In general, faxes will take about one minute per page. So, a 10 page fax it may take ten minutes to process. Faxes over 30 pages or 7 MB in size can have a higher rate of failure and may need to be sent in 2 separate transmissions.

Over Limit Warnings

If you exceed the 'outbound' fax limit (100 pages per month on a standard account) you will receive an 'Over Limit' warning. You can upgrade to a higher limit account if necessary here.

Resolution and 'Dirty' Faxes

Faxes in general are always sent at a low resolution, typically  72 dpi. If you use a fax 'machine' it will automatically become a low resolution document. Generally, images and colored backgrounds do not process well. Click here for a sample fax page.

The best type of document is a white background with black letters, preferable in a 12 point font or larger. The term 'dirty fax' refers to the rollers in a traditional fax machine. They get dirty over time and can generate black lines and spots on a page. If you receive a dirty fax it is because of the conditions of the senders fax machine. Electronic faxes always process cleanly.

Costs of Incoming Faxes vs. Outbound Faxing

The common industry practice is to charge a flat monthly fee for fax services with limitations on both inbound and outbound fax services. Our $9.95 program that includes 1,000 incoming pages and 100 outbound pages per month. High volume fax accounts are also available. This industry pricing model is based on the wholesale market pricing for phone and fax lines.